Remote Support

S.W. Graham LLC is doing business as (DBA) “MacGuru Consulting” uses Splashtop to provide remote assistance and technical support. Features of this service include:

  • Easy to use, install, and very secure.
  • You are in full control, remote session can be ended anytime.
  • Ability to diagnose problems remotely and resolve problems where possible.

MacGuru Consulting will be connecting to your Mac. In order to employ this connection, a small applet must be downloaded. This will enable me to access your Mac through Splashtop. You will retain control for the duration of this session and can terminate the session at anytime. Because the technician will be viewing your desktop, close any personal or confidential information on your screen before connecting with the technician.The client understands that some problems may not be able to be rectified via a remote link. It is the clients responsibility to backup all applications and data prior to the session. By requesting assistance, user agrees that actions and solutions described, suggested or implemented by MacGuru Consulting staff are entirely at the user’s own risk and are provided without warranties of any kind. Under no circumstances, including negligence, shall MacGuru Consulting or any of its employees be liable for any direct, indirect, incidental, special, punitive, consequential or other damages, loss, cost or liability whatsoever that result from or are related to use of technical support provided by MacGuru Consulting.

Splashtop Encryption

All remote sessions are protected with TLS (including TLS 1.2) and 256-bit AES encryption.

Security Standards

Splashtop’s business products are specifically built to give IT full control over securing the data while giving employees the flexibility to access it from anywhere. They are especially applicable to organizations operating in industries with stringent legislative and compliance regulations where controls for data privacy and systems security are mandated. Splashtop security features also help support HIPAA and ISO 27001 compliance.